Fault Report...

The Loony Bin ( loonies@bloodaxe.demon.co.uk )
Thu, 20 Feb 1997 17:59:09 +0000


Hiya People...

Here's a new form for fault reports...I hope some of you can make good
use of it...

Wishes & Dreams...

- ANDREA
        xx

***<andrea@bloodaxe.demon.co.uk>****<ajc6@ukc.ac.uk>***
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***                 THE LOONY BIN                   ***
***           loonies@bloodaxe.demon.co.uk          ***
*** Archive: http://eleceng.ukc.ac.uk/~pjw/loonies/ ***
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*******************Internet Goddess********************
**********************ANDROMEDA************************

  ------- Forwarded foolishness follows -------

SYSTEM PROBLEM REPORT

This is a form to make the reporting of problems consistent, allow
records of problems to be kept, and a method of discouraging users
from reporting faults in the first place.

1.      Your Name: __________________________
2.      Your Login Name: ____________________
3.      The date? __/__/__
4.      The date the problem first occurred if different? __/__/__
5.      Problem severity:
        Minor ___       Minor ___       Minor ___       Minor ___
6.      Which machine?
7.      Which area appears to be at fault?
        Communications ___      Disk ___        Base Unit ___
        Network ___             Keyboard ___    Screen ___
        Mouse ___               Everything ___  Don't Know ___
7.1     Is it plugged in?                       Yes___  No ___
7.2     Is it switched on?                      Yes___  No ___
7.3     Has it been stolen?                     Yes___  No ___
7.4     Have you tried to fix it yourself?      Yes___  No ___
7.4.1   Have you made it worse?                 Yes___  No ___
7.5     Have you read the manual?               Yes___  No ___
7.5.1   Are you sure you've read the manual?    Yes___  No ___
7.5.2   Are you absolutely certain you've read the manual?
                                                Yes___  No ___
7.6     Did you understand it?                  Yes___  No ___
7.6.1   If 'Yes", then why can't you fix it yourself?
        ______________________________________________________

7.7     Is the equipment unexpectedly noisy?    Yes___  No ___
7.7.1   If 'Yes", what sort of noise?
        Grinding ___    Rattling ___
        Whirring ___    High Pitched Whine ___
        Sound of disk head scouring disk ___
        Strange, out of tune whistling or humming ___
7.8     Is there a smell of burning?            Yes___  No ___
7.8.1   If "Yes", is the equipment on fire?     Yes___  No ___
7.9     Is the fault repeatable?                Yes___  No ___
7.10    What were you doing (with the equipment) at the time the
        fault occurred?
        ______________________________________________________

        ______________________________________________________

7.10.1  If 'Nothing', explain why you were logged in.
        ______________________________________________________

7.12    Do you have any independent witnesses of the problem?
                                                Yes___  No ___
7.13    Describe the problem
        ______________________________________________________

7.14    Now, describe the problem accurately
        ______________________________________________________

7.15    Speculate wildly about the cause of the problem
        ______________________________________________________

        ______________________________________________________

7.16    Can't you do something else, rather than bothering me?
                                                 Yes___  No ___